Geelong Social Media Facebook Algorithm

Inside the Facebook Algorithm Crypt

Are you making faces at your device right now?

Thinking how the HECK does this Facebook algorithm stuff really work? Is it a trick? Some crazy riddle everything either goes cross eyed over or thinks they have the secret master key to?

Facebook should be part of your business’s digital marketing strategy because it is the best place to reach your target audience.

However, Facebook’s recent authenticity update has made it hard for companies to get as much traction as they used to because it now preferences posts from friends and families and posts that start a conversation. To use Facebook successfully, you must understand the Facebook algorithm that determines whether your post is worthy of exposure. Facebook needs an algorithm to ensure the content you put in is going to make the billion of users happy. So it has a formula to determine this.

On average, 1.49 billion daily active users access Facebook eight times per day. You have eight chances per day to catch a whole lot of people’s attention.

In this case, knowledge is power. If you understand the algorithm, you can use it to your business’s advantage. An algorithm is defined as a set of steps for a computer program or website to accomplish a task. Facebook uses this to rank all available posts that can display on a user’s News Feed based on how likely that user will be interested in seeing it. Therefore, the user can enjoy their experience without being bombarded with content they don’t want to see.

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So how does Facebook determine what content is most important to the user?

Here, the algorithm is broken down into four factors:

1.    Inventory: all available content from both friends and publishers

2.    Signals: the details that signal to Facebook that content is meaningful and relevant

3.    Predictions: Facebook predicts how a user will react to a content piece based on their behavior

4.    Score: based on the signals and predictions, Facebook allocates the content a number, based on how much the user will respond positively to it

‘Signals’ need to be your priority with a Facebook algorithm. Consider how you can signal to Facebook that your content is worthy. They can be details like the story type, visuals, time posted etc. However, due to the algorithms recent update, the most important thing Facebook will look at is its shares and comments. To do this, tell an authentic, personalised story and then ask your audience a question they are likely to comment an answer to. Something that will encourage people to heavily engage with your post without explicitly asking the user to “please comment”. The purpose of this is to prove to Facebook that your post is more than just advertising but in fact inspires conversation and builds relationships between users.  

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As of January 2018, content from friends has been higher up the feed than publishers. However, your business can still get great exposure with excellent outcomes for your business with a cleverly thought out social media strategy. Remember, authenticity is vital. Should you like to know more about how to use Facebook to your advantage, contact Geelong Social Media at admin@geelongsocialmedia.com.

Below we have given you a really cool 4 min TedTalk video – What is an algorithm. It steps through how things are formulated. It will give you some insight into what happens if you don’t meet certain criteria in the “loop” of said formula. So let’s say you don’t meet one of the very first requirements, your content won’t be shown to as many people.

If you would like to create content that is amazing and gets that algorithm ticking- get in contact today. Email Kate at admin@geelongsocialmedia.com and let’s chat.

By Jasmin Pedretti Geelong Social Media Team Superstar

Journalism pre-Grad at Deakin University, Jasmin Pedretti has a collection of passions. Food, culture, travel, and books spark her joy and this Milan trekking wordsmith would ideally spend time in a Treehouse if she had the choice, eating fish tacos with avocado and mango. Coconut Lattes are her source of life force sustenance along with a good helping of Peanut Butter. With a strong dislike for racists and red Dimetapp medicine, Jasmin adores Bronte and her ability to conjure resentment, happiness, hatred, and love in succession. A gifted writer, we are so pleased to welcome Jasmin to the Ponderings team. Her bright light is a spark invoking joyful wit and laughter, and we are going to call it- this human is going places.

The Importance of Google Reviews and How to Get Them

Google Reviews and How to Get Them

Want to know how to invite your guests and clients to give you a great Google Review?

Google Reviews are a powerful way to promote your business. So we have created this step by step guide to show you how to create a specific link you can send your clients to write a review.

If you’re like the 2,065,523 small businesses in Australia, you know the importance of standing out as a local business to earn a reputation and referrals.   While social media plays an important role in branding, it is only a fraction of the entire picture.

According to Internet Live Stats, the number of daily searches on Google are 3.5 billion, which equates to 1.2 trillion searches per year worldwide.

This is the leading resource for those looking to invest in products and services near them.  So, how does a consumer stand out in such a high-traffic space? The quality and quantity of reviews on Google is one of the most important ranking factors for local Search Engine Optimisation- in simple terms- imagine Google is a librarian and everyone has told her the new best seller is amazingly resourceful. This is going to be the go to book she shows people asking at the counter what to read. That said, it is crucial for your brand or business to have a presence there.

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To put it simply, customer reviews provide all those social keys we talk about in our workshops- it provides social proof, credibility, authority, likeability and trust- the best bit? It can result in a higher conversion rate.

For that reason, we are showing you an easy-to-follow, step-by-step guide to get your business onboard, by creating a direct link to your Google reviews page, making the process much easier for your customers to review and share.

STEPS TO CREATE A LINK FOR CUSTOMERS TO WRITE GOOGLE REVIEWS

STEP 1: VISIT GOOGLE’S PLACE ID FINDER

Google’s Place ID Finder lets you annotate a location specific to your business.  This way, Google can discern your business from others in the area, as well as, populate reviews unique to your business.

STEP 2: ENTER YOUR BUSINESS NAME

Enter your business name into the designated field. Make sure you enter in whatever your Google My Business name has listed so it automatically populates and ensures brand consistency.

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STEP 3: COPY YOUR PLACE ID

Once your business is displayed, your place ID will be listed under your business name. It will appear as a string of letters and numbers, about 25 characters long. Copy this code and paste it somewhere safe, like a word or pages document.

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STEP 4: ENTER YOUR ID INTO THE FOLLOWING URL

Next, paste the following URL in a new browser, with your Place ID where written below.

https://search.google.com/local/writereview?placeid=PASTE PLACE ID HERE

When using the above link, the url with the place ID should end up looking like this example:

https://search.google.com/local/writereview?placeid=ChIJjRUVZNU91GoRXr8XrFZixIM

Note:  This may not be the most appealing URL to give to customers, so consider using Bitly’s URL shortening option which allows you to make a smaller and even customizable option!

STEP 5: SEND THE REVIEW LINK TO CUSTOMERS

Use the link you created to send to customers! Once they type it in and hit enter, a window will appear in their browser that instantly prompts them to leave a review from their Google account.

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Keep in mind that it is against Google’s policy to solicit reviews from customers by offering incentives.  Make sure that your request for reviews is just that –a respectful request sharing their experience with your products and services.

Let us know how you go! Remember we have our one on one workshops now happening in the Geelong CBD! Contact us for more info. 

Make a Coffee and watch this: one of our faves from the legendary Seth Godin

 

Can You See The Future?

By Kirsten Macdonald – wordsmith and digital yoda at GSM.

Intuition- how relevant is it to the business world? A crystal ball would be handy sometimes!

Many years ago, my business partner and I met a lovely entrepreneur who sought our services. She was engaging, passionate about her new venture and used the words integrity and honesty a lot. The first time we spoke on the telephone, she told us had been to another company ( a well known and regarded one.) According to her, they were too expensive, and when we offered to meet at a local cafe for an informal introduction, she insisted on meeting at a free business center 20 minutes away because they had “free coffee.” Something very small inside me thought this was a little left of center. But I then discarded it. I did an internal trade-off because we can’t judge someone on two little sentences, can we? What if are wrong?

Six months in, and boy did I wish we had both trusted that internal squirm.

Was she lovely? Absolutely. Did the business have potential? Without a doubt! But underneath her surface, there was a storm of issues that held the exports operation back from being successful. One was a lack of reasonable capital, a whole lot of unreasonable expectation and a whole lot of “free.” Everyone else was wrong, all of the successful PR companies, the SEO specialists, even the accountant. In retrospect, someone driving 20 minutes for a free coffee- using $10 worth of fuel, $10 in parking and 40 minutes of time, might tell you something.

What did it cost us?

The uncomfortable yet gentle act of business uncoupling and a LOT of energy, stress and time- which equals money. It was a good lesson albeit a hard one.

So what did we learn?

It is all about being still, paying attention to the feelings that arise and then reading the feedback. Intuition is spending time with your instincts and learning to read them and rely on them.  I learned to trust my intuition.

Intuition isn’t guessing. It’s sophisticated pattern matching, honed over time.” Seth Godin-2

So how else can we be intuitive?

We can utilize the array of digital tools at our fingertips. Social Media for example. People think they have to be on social media to create pretty pictures and get likes, which might convert into sales when they get it right. But how do they get it right? Some people have convinced themselves it doesn’t work and is all a big ploy by social media magnates to make money. Ouch!

What do we know?

We know 80% of the country is using the computer to find out information and we know that close to that amount are using social media and it’s growing. So how does this help your intuition and decision making?

Let’s dig down another layer. Behind the front of social media and computer use, there is analytics. Digital platforms are observing and collecting habits, responses, and reactions from every user. So here is a prime opportunity to be intuitive with our clients, our audiences. We can observe their interaction with us, their likes and dislikes so we can better deliver content to them that makes us

Useful

Valuable

Likable

Remarkable

Remember if something is remarkable it is because someone thought it was worthy of making a remark (able.) about it.

Intuition isn’t guessing. It’s sophisticated pattern matching, honed over time.” Seth Godin-3

Data mining (ethically of course) is another way you can be intuitive with the help of digital tools. Data mining is the ability to extract insightful information about internet users. I am not talking about names and addresses or personal details based on identity, I am talking about their user habits, interests and the words they use to search for information online.

Google is the genie of answers to questions.

“I’ll google it” is often the catch cry. In fact, reports show that people google flu symptoms before they go to a doctor. This information alone has helped medical industries pre-empt flu season and track the influenza progression. I know right? Google analyses everything that is searched online by humanity. That information is available, and it can be used intuitively to future plan, test and succeed.

Intuition isn’t guessing. It’s sophisticated pattern matching, honed over time.” Seth Godin

So how can we use this in the digital space?

Remember other people are intuitive too, are you real? Are you conveying passion and integrity? Trust your gut and infuse that into your digital content. What do you want people to know about what you do? Why did you start this business? How can you solve a problem for people? What are they searching for online around what you have to offer? What are the correlated words? Where are they located? Are you selling meditation classes to stressed-out people? Go to the corporates! Where do they live? What are they reading? You see where I am going?

Get right down into your emotional honesty about why you do what you do, then convey that in content that is of outstanding quality. If you get the smallest feeling and it triggers that squirm- pay attention to it. Spend a little time turning it over in your hand before agreeing to anything, or doing anything. When in doubt- hang about and sit with it.

It could be fear or it could be intuition, either one is worthy of your time and consideration.

If it is fear… well, that’s a whole other article! Stay tuned.

If you would like to know about our Digital Data Mining service- email kirsten@geelongsocialmedia.com

For more information about our upcoming Blog Masterclass- click the image!

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Digital Citizenship for Business- The Big Why

Digital Citizenship

The importance of having an online presence is undeniable for businesses. Digital citizenship is no longer about encouraging extra business but about being identifiable and easy to spot from the start. It’s about being recognised in your industry of choice and keeping in touch with your customer base (potential or current) in new and exciting ways.pretty-joyful-girl-in-dress-talking-on-mobile-PRJDPXW.jpg

If a potential customer types your industry, your product, or your message into the search engine, you want them to see you, know who you are, and what you are about—whether in results found under News, in Images, and or even more importantly; social media.

Once thought of being a fad or something only young people engaged in, millions of people now use social media daily. According to Social Media Statistics Australia, “Facebook’s recent data shows there are now 17 million active Australians on Facebook. Therefore approximately 70% of the total Australian population is an active Facebook user. This is a huge number.”

Furthermore, LinkedIn has over 8 million users based in Australia, and Twitter is increasing with over 3 million monthly active Australian users. The potential for reaching an audience and expanding your brand is endless. We urge business owners to have a presence on LinkedIn, it is the professional Facebook for industry. 

Being a digital citizen in business is important because:

Humans are visual creatures. Photos, videos, GIFs, etc. grab attention and get a better response. Most social media algorithms are geared to preferring visual content organically, meaning these are more apt to be seen without having to pay for advertising. However if you do wish to amplify your presence, outsourcing a team who knows how to leverage your platform is crucial. A good team should be able to provide you with an ROI also, not just a huge expense for little outcome. It needs to be AFFORDABLE! If you are a doctor, you need to focus on being a doctor, not a social media specialist! It can sometimes be easier to get someone else with the know-how to handle this end of your business for you. However it needs to be an expense that can fit into your cash flow healthily. Spending thousands of dollars with a small return is not healthy for any business, particularly in the current Australian Economic climate. Social Media can be used to stimulate more business- and more business is the name of the game 🙂 Rustic%20Desk%20Set.H03.2k.png

Social media is a platform perfect for networking, interaction, business and community growth, and engagement-fostering more brand loyalty. If you have a passion for wellness, or beauty, you can very easily tap into that audience and demographic. This can create an amazing bridge of communication between the two of you, P2P and B2B.

Content marketing influences an audience and drives sales. Digital media often gives quicker turnaround results than traditional media. And as many of us in business know: more sales means more revenue. For example, social media is like sending out a letter  to 3000 houses that fit your perfect demographic. This is possible with Facebook, for under $10. If you know how. 

You also have the ability to make an emotional connection with your audience. We have seen first hand with clients how exciting it is for them when they find themselves interacting and sharing the knowledge they feel born to share with people, helping them, and assisting in a way they only dreamed about. Connecting with your ideal client is a really joyful experience. It really does have the ability to take potential possibilities and turn them into enjoyable realities. So, being a Digital Citizen isn’t just about filling your pockets peeps! It is also about filling hearts and promoting value, trust and connection. isolated-open-mail-box-with-mail-PL63X8Y.jpg

Online visibility leads businesses to insights on their customers, which are valuable in growing a business. Customers will often seek assistance or contact on social media first, they may check you out, see what you are about. So it is important that what they see is professional, interesting and representative.

Expanding your business to have an online presence also allows you to monitor what your competitors are doing. Remember, if you aren’t on there, your competitors will be. So be a Digital Citizen, you might just amaze yourself and grow in ways unexpected.